Last updated: 8 November 2026
1. Introduction
Green Drop Gardens respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.greendropgardens.com, contact us, request a quotation, arrange a consultation or use our gardening and landscaping services.
We handle your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Green Drop Gardens
2a Lowther Road
Kingston Upon Thames
KT2 6LL
Telephone: 07946 854 097
Email: info@greendropgardens.com
Website: www.greendropgardens.com
In this Privacy Policy, references to “we”, “us” and “our” mean Green Drop Gardens.
Green Drop Gardens is responsible for deciding how and why your personal information is used.
3. Information We Collect
We may collect and process the following information:
Personal information
- Your name.
- Email address.
- Telephone number.
- Home or property address.
- Any information you provide when contacting us.
Enquiry and project information
- Details about your garden or landscaping requirements.
- Information about proposed projects.
- Property photographs or images you provide.
- Consultation notes, quotations and correspondence.
- Information relating to work we carry out for you.
Website and technical information
- IP address.
- Browser type and device information.
- Website usage and browsing activity.
- Cookie and analytics information, where permitted.
We only collect information that is reasonably necessary for our business activities.
4. How We Collect Your Information
We may collect personal information when you:
- Complete a contact or enquiry form on our website.
- Telephone or email us.
- Request a quotation or consultation.
- Purchase or arrange our gardening and landscaping services.
- Communicate with us through social media.
- Visit and interact with our website.
We may also receive information from third parties where this is relevant to providing our services or responding to your enquiry.
5. How We Use Your Information
We use your personal information for the following purposes:
- Responding to enquiries and customer requests.
- Arranging consultations and site visits.
- Preparing quotations and project proposals.
- Providing garden design, landscaping, maintenance and garden room services.
- Communicating with you about ongoing projects.
- Managing customer relationships and payments.
- Improving our website and customer experience.
- Maintaining business records.
- Meeting our legal and regulatory obligations.
We will only use your information where we have a lawful basis to do so.
6. Our Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contractual necessity: Where processing is necessary to provide a service, prepare for a contract or fulfil an agreement with you.
Legitimate interests: Where we have a genuine business reason to use your information, provided this does not unfairly override your privacy rights. This may include responding to enquiries, managing our business and improving our services.
Legal obligation: Where we need to retain or disclose information to comply with legal requirements.
Consent: Where you have given permission for a particular use of your information, such as certain types of marketing or non-essential cookies.
7. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Website hosting and website maintenance providers.
- Email and communication service providers.
- Payment processing providers.
- Accountants and professional advisers.
- Suppliers and contractors involved in delivering your project.
- Government authorities or regulatory bodies where legally required.
Any third parties processing personal information on our behalf are expected to handle it securely and in accordance with applicable data protection requirements.
8. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
For example:
- General enquiries: normally up to 12 months after the last contact if no work proceeds.
- Customer and project records: for the duration of our business relationship and an appropriate period afterwards.
- Financial and accounting records: for the periods required by applicable UK law.
- Marketing information: until you unsubscribe or withdraw your consent, where consent is the lawful basis.
When information is no longer required, we will securely delete or anonymise it where appropriate.
9. Website Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.
Cookies may be used for:
- Essential website functionality.
- Website security.
- Remembering website preferences.
- Website analytics and performance.
- Improving the visitor experience.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our website’s cookie settings, where available. You can also adjust cookie settings through your internet browser.
Disabling certain cookies may affect some website functionality.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who need it for legitimate business purposes.
Although we take appropriate precautions, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request the deletion of your personal information in certain circumstances.
- Restriction: Ask us to restrict how we use your information in certain circumstances.
- Objection: Object to certain types of processing, including processing based on legitimate interests.
- Data portability: Request a copy of certain information in a commonly used electronic format.
- Withdraw consent: Withdraw consent at any time where we rely on consent to process your information.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided below.
12. Marketing Communications
We may occasionally contact existing or prospective customers about our services where we are legally permitted to do so.
We will not send unsolicited electronic marketing communications where consent is required and has not been obtained.
You can ask us to stop sending marketing communications at any time by contacting us at info@greendropgardens.com.
13. Third-Party Websites
Our website may contain links to external websites, social media platforms or third-party services.
We are not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
14. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children unless it is necessary and appropriate in connection with a legitimate service or legal requirement.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
Any updates will be published on this page, together with the revised last updated date.
16. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us:
Green Drop Gardens
2a Lowther Road
Kingston Upon Thames
KT2 6LL
Telephone: 07946 854 097
Email: info@greendropgardens.com
Website: www.greendropgardens.com
You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Telephone: 0303 123 1113