Last updated: 8 November 2026

1. Introduction

This Cookie Policy explains how Green Drop Gardens uses cookies and similar technologies when you visit our website, www.greendropgardens.com.

We use cookies to help our website function correctly, improve your browsing experience and, where permitted, understand how visitors interact with our website.

This policy should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They help websites recognise your device, remember certain preferences and provide a better browsing experience.

Some cookies are necessary for the website to operate, while others help us understand website performance and visitor behaviour.

3. Types of Cookies We May Use

Our website may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation and security of our website.

They may be used to:

• Ensure the website loads and functions correctly.
• Maintain website security.
• Remember essential website settings.
• Support contact forms and other requested website functionality.

These cookies do not require consent where they meet the legal definition of strictly necessary.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website.

They may collect information such as:

• Which pages visitors view.
• How long visitors spend on our website.
• Which pages are visited most frequently.
• How visitors arrive at our website.
• General website performance information.

We may use services such as Google Analytics for this purpose, if installed.

Analytics cookies will only be used where the required consent has been obtained.

Functional Cookies

These cookies allow the website to remember certain preferences and improve your experience.

For example:

• Remembering previously selected preferences.
• Supporting interactive website features.
• Improving website functionality.

Where these cookies are not strictly necessary, we will request your consent before using them.

Third-Party Cookies

Some features on our website may be provided by third-party services.

These may include:

• Google Maps.
• Embedded videos.
• Social media content.
• Website analytics services.

These third parties may place cookies or use similar technologies when their services are accessed.

We do not control third-party cookies and recommend reviewing the relevant third party’s privacy and cookie policies.

Non-essential third-party cookies will only be activated where the required consent has been obtained.

4. How We Obtain Your Consent

When you first visit our website, you may be presented with a cookie notice asking you to manage your cookie preferences.

Where required, non-essential cookies will not be placed on your device until you have provided consent.

You can choose to:

• Accept all cookies.
• Reject non-essential cookies.
• Manage your cookie preferences.

You can change or withdraw your consent at any time through the cookie settings available on our website, where provided.

Simply continuing to browse our website does not constitute consent to non-essential cookies.

5. Managing Cookies Through Your Browser

Most internet browsers allow you to manage, block or delete cookies through their settings.

You can usually:

• View cookies stored on your device.
• Delete existing cookies.
• Block cookies from specific websites.
• Block all cookies.

Please be aware that blocking strictly necessary cookies may affect how certain parts of our website function.

For further information, visit your browser provider’s support pages.

6. How Long Do Cookies Last?

Cookies may be either:

Session cookies: These are temporary cookies that are removed when you close your browser.

Persistent cookies: These remain on your device for a specified period or until you delete them.

The length of time a cookie remains on your device depends on its purpose and the service providing it.

7. Personal Information and Cookies

Some cookies and similar technologies may collect information that can identify or relate to an individual.

Where personal information is collected through cookies, we handle it in accordance with applicable UK data protection legislation, including UK GDPR and the Data Protection Act 2018.

For more information about how we collect, use and protect personal information, please read our Privacy Policy.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, the cookies we use or applicable legal requirements.

Any updates will be published on this page with a revised last updated date.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Green Drop Gardens

2a Lowther Road
Kingston Upon Thames
KT2 6LL

Telephone: 07946 854 097

Email: info@greendropgardens.com

Website: www.greendropgardens.com

1. Introduction

Green Drop Gardens respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.greendropgardens.com, contact us, request a quotation, arrange a consultation or use our gardening and landscaping services.

We handle your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Green Drop Gardens
2a Lowther Road
Kingston Upon Thames
KT2 6LL

Telephone: 07946 854 097
Email: info@greendropgardens.com
Website: www.greendropgardens.com

In this Privacy Policy, references to “we”, “us” and “our” mean Green Drop Gardens.

Green Drop Gardens is responsible for deciding how and why your personal information is used.

3. Information We Collect

We may collect and process the following information:

Personal information

• Your name.
• Email address.
• Telephone number.
• Home or property address.
• Any information you provide when contacting us.

Enquiry and project information

• Details about your garden or landscaping requirements.
• Information about proposed projects.
• Property photographs or images you provide.
• Consultation notes, quotations and correspondence.
• Information relating to work we carry out for you.

Website and technical information

• IP address.
• Browser type and device information.
• Website usage and browsing activity.
• Cookie and analytics information, where permitted.

We only collect information that is reasonably necessary for our business activities.

4. How We Collect Your Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website.
• Telephone or email us.
• Request a quotation or consultation.
• Purchase or arrange our gardening and landscaping services.
• Communicate with us through social media.
• Visit and interact with our website.

We may also receive information from third parties where this is relevant to providing our services or responding to your enquiry.

5. How We Use Your Information

We use your personal information for the following purposes:

• Responding to enquiries and customer requests.
• Arranging consultations and site visits.
• Preparing quotations and project proposals.
• Providing garden design, landscaping, maintenance and garden room services.
• Communicating with you about ongoing projects.
• Managing customer relationships and payments.
• Improving our website and customer experience.
• Maintaining business records.
• Meeting our legal and regulatory obligations.

We will only use your information where we have a lawful basis to do so.

6. Our Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contractual necessity: Where processing is necessary to provide a service, prepare for a contract or fulfil an agreement with you.

Legitimate interests: Where we have a genuine business reason to use your information, provided this does not unfairly override your privacy rights. This may include responding to enquiries, managing our business and improving our services.

Legal obligation: Where we need to retain or disclose information to comply with legal requirements.

Consent: Where you have given permission for a particular use of your information, such as certain types of marketing or non-essential cookies.

7. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Website hosting and website maintenance providers.
• Email and communication service providers.
• Payment processing providers.
• Accountants and professional advisers.
• Suppliers and contractors involved in delivering your project.
• Government authorities or regulatory bodies where legally required.

Any third parties processing personal information on our behalf are expected to handle it securely and in accordance with applicable data protection requirements.

8. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

For example:

• General enquiries: normally up to 12 months after the last contact if no work proceeds.
• Customer and project records: for the duration of our business relationship and an appropriate period afterwards.
• Financial and accounting records: for the periods required by applicable UK law.
• Marketing information: until you unsubscribe or withdraw your consent, where consent is the lawful basis.

When information is no longer required, we will securely delete or anonymise it where appropriate.

9. Website Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.

Cookies may be used for:

• Essential website functionality.
• Website security.
• Remembering website preferences.
• Website analytics and performance.
• Improving the visitor experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website’s cookie settings, where available. You can also adjust cookie settings through your internet browser.

Disabling certain cookies may affect some website functionality.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes.

Although we take appropriate precautions, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request the deletion of your personal information in certain circumstances.
• Restriction: Ask us to restrict how we use your information in certain circumstances.
• Objection: Object to certain types of processing, including processing based on legitimate interests.
• Data portability: Request a copy of certain information in a commonly used electronic format.
• Withdraw consent: Withdraw consent at any time where we rely on consent to process your information.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details provided below.

12. Marketing Communications

We may occasionally contact existing or prospective customers about our services where we are legally permitted to do so.

We will not send unsolicited electronic marketing communications where consent is required and has not been obtained.

You can ask us to stop sending marketing communications at any time by contacting us at info@greendropgardens.com.

13. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children unless it is necessary and appropriate in connection with a legitimate service or legal requirement.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updates will be published on this page, together with the revised last updated date.

16. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us:

Green Drop Gardens

2a Lowther Road
Kingston Upon Thames
KT2 6LL

Telephone: 07946 854 097

Email: info@greendropgardens.com

Website: www.greendropgardens.com

You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Telephone: 0303 123 1113